Privacy Policy

Last Updated: 15 July 2026

At Airpistolindia, operated by Manju Gupta Gun House, we respect the privacy of our customers and are committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, process, store, retain, share, and protect your information when you visit our website, place an order, make a payment, communicate with us through WhatsApp, email, phone, or other channels, or otherwise use our services.

By accessing our website, placing an order, making a purchase, or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, make a payment, or communicate with us, we may collect certain personal information, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile number
  • Order and transaction details
  • Payment status and transaction reference information
  • IP address, browser type, device information, and website usage data
  • Communications made through email, phone, WhatsApp, or other customer-support channels
  • Government-issued identity information, including Aadhaar or other valid identity documents, where required for customer identity verification, age verification, order verification, fraud prevention, responsible order fulfilment, record-keeping, or compliance with applicable legal and regulatory requirements

We collect information reasonably necessary to process and fulfil orders, verify customers and transactions where required, provide customer support, prevent fraud, maintain appropriate business records, and comply with applicable laws and regulations.

2. Identity Verification and Aadhaar Information

After a customer successfully places an order through our website, we may contact the customer through our official WhatsApp communication channel or another authorised communication method to request a valid government-issued identity document, including Aadhaar, where identity or order verification is required.

Identity verification may be carried out for purposes including:

  • Customer identity verification
  • Age verification, where applicable
  • Order verification and confirmation
  • Fraud prevention and protection against unauthorised transactions
  • Responsible processing and fulfilment of orders
  • Maintenance of appropriate transaction and customer records
  • Compliance with applicable laws, regulations, government guidelines, or legitimate legal requirements

The identity information we may collect can include the customer’s name, age or date of birth, photograph, Aadhaar number or other identification details, and a copy or image of the identity document voluntarily submitted by the customer.

Aadhaar and other government-issued identity documents submitted by customers may be retained in our business records in accordance with applicable government guidelines, legal requirements, regulatory obligations, and legitimate record-keeping requirements.

We do not sell, rent, or use customers’ Aadhaar information or other identity documents for unrelated advertising or marketing purposes.

Access to identity information is restricted to authorised personnel where reasonably necessary for verification, order processing, fraud prevention, record-keeping, customer support, or compliance purposes.

3. How We Collect Your Information

We may collect personal information through:

  • Our website when you browse, create an account, or place an order
  • Our online checkout process
  • Payment gateway providers
  • Email communications
  • Phone calls
  • Our official WhatsApp communication channel
  • Customer-support enquiries
  • Identity documents voluntarily submitted by customers for verification purposes

Where identity verification is required, our authorised customer-support team may contact the customer after an order has been successfully placed to request the necessary identity document.

4. How We Use Your Information

We may use personal information for the following purposes:

  • Processing, confirming, and fulfilling customer orders
  • Verifying customer identity where required
  • Conducting age verification, where applicable
  • Confirming payments and transactions
  • Arranging shipping and delivery
  • Providing order status and delivery updates
  • Communicating with customers through phone, email, or WhatsApp
  • Responding to enquiries, complaints, cancellations, returns, or refund requests
  • Preventing fraudulent, suspicious, or unauthorised transactions
  • Protecting our customers, website, and business
  • Improving our website, products, services, and customer experience
  • Maintaining transaction, customer, accounting, and business records
  • Resolving disputes and handling customer claims
  • Complying with applicable legal, regulatory, accounting, or compliance requirements

We do not sell or rent customers’ personal information to third parties for their independent marketing purposes.

5. Payment Information and Security

Online payments made through our website are processed securely through authorised third-party payment gateway providers and their associated banking partners.

We do not directly store complete credit card or debit card details on our own servers. Payment information is processed by the relevant payment gateway providers, banks, and financial institutions in accordance with their applicable security standards, terms, and policies.

We may receive limited transaction information, including payment status, transaction ID, payment method, amount paid, and other information reasonably necessary to verify and process an order.

6. WhatsApp Communications

Customers may communicate with us through our official WhatsApp number for purposes including:

  • Order confirmation
  • Customer identity and order verification
  • Submission of identity documents, where required
  • Customer support
  • Shipping and delivery updates
  • Product-related enquiries
  • Returns, cancellations, or refund-related communication
  • Other legitimate business purposes

When customers voluntarily provide personal information or identity documents through WhatsApp, such information may be processed and retained for the purposes described in this Privacy Policy.

Customers are advised to provide personal information and identity documents only through our official and authorised communication channels and not to any unofficial number or person claiming to represent Airpistolindia or Manju Gupta (Gun House).

7. Sharing and Disclosure of Information

We may share necessary personal information with trusted third parties where reasonably required for legitimate business, operational, security, verification, payment, delivery, or legal purposes, including:

  • Payment gateway providers and banking partners
  • Courier and logistics service providers
  • Website hosting and e-commerce service providers
  • Technology and customer-support service providers
  • Professional advisers, where necessary
  • Government authorities, regulators, courts, law-enforcement agencies, or other authorised entities where required by applicable law, regulation, court order, government direction, or valid legal process

We aim to share only the information reasonably necessary for the relevant purpose.

Customer Aadhaar information and identity documents are not shared with unrelated third parties for advertising or marketing purposes.

8. Identity Document Security and Access

We take reasonable administrative, technical, and organisational measures to protect Aadhaar information, identity documents, and other personal information against unauthorised access, misuse, alteration, disclosure, destruction, or loss.

Access to customer identity information is restricted to authorised personnel who reasonably require such access for customer or order verification, fraud prevention, order processing and fulfilment, customer support, record-keeping, or legal and regulatory compliance.

Identity documents are not intended to be publicly disclosed or used for purposes unrelated to the reasons for which they were collected.

9. Data Retention

We retain personal information and business records for as long as reasonably necessary for the purposes for which they were collected, including order processing and fulfilment, customer identity and order verification, transaction record-keeping, customer support, accounting and business record-keeping, fraud prevention, security, dispute resolution, and compliance with applicable legal and regulatory obligations.

Aadhaar and other government-issued identity documents collected for customer and order verification may be maintained in our business records in accordance with applicable government guidelines, laws, regulatory requirements, and legitimate business record-keeping obligations.

Where information is no longer reasonably required and there is no applicable legal, regulatory, or legitimate record-keeping reason for continued retention, we may securely delete, destroy, or anonymise such information, as appropriate.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Enable essential website functionality
  • Maintain shopping-cart and checkout functionality
  • Remember customer preferences
  • Analyse website traffic and performance
  • Improve our website and customer shopping experience
  • Help detect fraudulent or suspicious activity

Customers may control or disable cookies through their browser settings. However, disabling certain cookies may affect some website features or functionality.

11. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, destruction, or loss.

However, no method of internet transmission, electronic communication, or electronic storage can be guaranteed to be completely secure. Customers should also take appropriate precautions when sharing personal or identity information electronically.

12. Your Rights and Choices

Subject to applicable laws and legal requirements, customers may contact us to request:

  • Access to certain personal information held by us
  • Correction of inaccurate or incomplete personal information
  • Deletion of personal information where legally permissible
  • Information regarding how their personal data is being used or processed

Certain information may need to be retained where reasonably necessary for transaction records, accounting, fraud prevention, dispute resolution, legal claims, legitimate business record-keeping, or compliance with applicable laws and regulations.

13. Third-Party Services

Our website may use third-party services for payment processing, shipping and logistics, website hosting and e-commerce functionality, analytics, customer communications, technology services, and other legitimate business operations.

These third parties may process information in accordance with their own privacy policies, contractual obligations, and applicable laws.

14. Children’s Privacy and Age Verification

Our website and services are not intended for use by minors without the involvement and supervision of a parent or legal guardian.

Where age verification is required for a particular product, order, or transaction, we may request an appropriate government-issued identity document before processing or fulfilling the order.

15. Legal and Regulatory Compliance

We may process, retain, or disclose personal information where reasonably necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government or regulatory authorities
  • Comply with court orders or valid legal processes
  • Prevent or investigate suspected fraud or unlawful activity
  • Protect our legal rights, customers, employees, or business
  • Maintain records required for legitimate business, accounting, or regulatory purposes

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services, legal requirements, regulatory obligations, or privacy practices.

Any updated version will be published on this page with a revised Last Updated date. Customers are encouraged to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Business Name: Manju Gupta Gun House
Brand/Website: Airpistolindia
Website: www.airpistolindia.com